Your SFTP password is required to connect your clearinghouse integration with ChiroUp.
For TriZetto users, SFTP passwords expire every 365 days; you will receive communication from TriZetto when your SFTP needs updating.
This article guides you through the process of updating your SFTP in ChiroUp.
🚨 Note: It is critical to update your SFTP in both your clearinghouse and ChiroUp. If you do not, claims will not send from ChiroUp to the clearinghouse, and ERAs will not be received back into ChiroUp.
Here's how to update your SFTP in ChiroUp:
Navigate to Clinic Settings > Billing > Profiles.
Select your billing profile and scroll to TriZetto Credentials. Enter your updated SFTP in the TriZetto Password field.
Click Test Credentials. If you've entered a valid SFTP password, you'll get the green Credentials Valid message.
If you get a Credentials invalid message, double check that you're entering the correct SFTP password.
Remember to click Save!
💡Pro Tip:
Make sure you update your SFTP for every active billing profile you use to send claims to your integrated clearinghouse.
Late to updating your SFTP and need to make sure all your claims are submitted and ERAs received?
- Any claim you've submitted since the expiration date will be pushed through to the clearinghouse once you update the SFTP on the billing profiles.
- Any ERA that was received in the clearinghouse after the expiration date will also push into your ChiroUp account.
- It may take a few minutes before you see the ERAs coming into ChiroUp and the claims sending to the clearinghouse.
For TriZetto users, Here's how to update your SFTP in TriZetto:
1. Log into your TriZetto account.
- Select My Account
- Click the Toolbox icon
- Select Manage SFTP Password under Manage Products
Reset your new SFTP Password.
Once your SFTP Password is reset in TriZetto - Navigate to ChiroUp to updated there as well!