When you an ERA is uploaded into ChiroUp, you will need to then post that payor payment. When you post a payor payment, you will be able to easily write-off contractual obligation and allocate any extra patient balance.
Here's how to post a payor payment:
1) Navigate to Billing and then to ERAs.
2) Select the ERA you would like to post.
3) Click Post on the claim line item.
3) This will open a screen displaying the payment breakdown and allow you to write-off contractual obligation and allocate any additional patient balance.
4.) Enter the appropriate write-off and allocation amounts. Click Post.
5) Clicking Post will post the payor payment and write-off/allocate your specified amounts.
💡Pro tip:
- Ensure that the corresponding purchase reflects the information on the ERA by checking patient benefits (copay, coinsurance, deductible) and checking allowed amounts on the services.