Course Three of Billing Bootcamp covers everything you need to know about generating claims in ChiroUp, including:
- 3A: What do claim statues mean?
- 3B: Viewing claim details
- 3C: Claim info
- 3D: Submitting an individual claim
- 3E: Submitting a batch of claims
- 3F: Add internal notes to claims
- 3G: Switching claim statuses
- 3H: Regenerating a claim
⏰ Expected time: 35 minutes
☞ (3A) What do claim statuses mean?
Most claims start in Pending, then move to Unsubmitted and then Submitted. After submission, claim statuses update based on how the payor processes them — such as Rejected or Paid.
🎥 See it in Action:
☞ (3B) Viewing Claim Details
Open any claim to review its details like the before submitting.
💪 Try it Yourself:
☞ (3C) Claim Info
If a claim needs to be sent with certain dates or information (like Initial Treatment Date, or a Referring Provider), then the Provider can enter this information into Claim Info within the Pointing module of the encounter.
💡Tip: Want to know which boxes on the populate based on the Claim Info you enter? Check out the last part of this article.
💪 Try it Yourself:
☞ (3D) Submitting an individual claim
You can submit claims in ChiroUp individually or in batches. To start, we will first review submitting an individual claim.
💪 Try it Yourself:
☞ (3E) Submitting a batch of claims
Watch the video below to see how you can submit a batch of claims in ChiroUp.
🎥 See it in Action:
☞ (3F) Add internal notes to claims
You can add an internal note to a claim at any time. You can also flag claims with notes, making it easy to return to them later to continue working or make edits.
💪 Try it Yourself:
☞ (3G) Switching claim status
You can switch a claim’s status individually or in a batch. Common uses include moving claims to Hold if you’re not ready to send them (like PI cases) or marking them as Rejected when they need to be corrected and resubmitted.
💪 Try it Yourself:
☞ (3H) Regenerating a claim
When you need to resubmit a claim, you'll want to move the claim into the Rejected status, address what needs to be fixed, and then re-submit the claim.
🎥 See it in Action:
And that’s a wrap on Course Three of Billing Bootcamp: Claims! 🚀
Head to Course 4: ERAs to keep the momentum going, or explore the Course 3 resources below to dive deeper and practice with your test patient.
Course 3 Related Resources:
Generating individual electronic claims 📚
Generating batch electronic claims 📚