ChiroUp's Support Hub is your go-to for exploring training resources, reporting issues, managing your current cases with the support team, submitting feature requests, and viewing the latest product updates.
Navigate to your Support Hub using the left-side navigation panel:
💡 Get Help & Learn
- Visit our Help Center: (Knowledge Base) to access on-demand training and how-to articles. You can also chat with our agent from this page!
💡 Report & View Issues
- Create & Manage Cases with our support team or view your current cases to message our support team directly in ChiroUp!
💡 View Product Releases
- Suggest Features & Vote on which future ChiroUp enhancements would have the greatest impact on your clinic.
- View Releases to check out the most recently-released ChiroUp Updates.
How can I report a new issue or communicate with the Support team about an existing case?
When you click Create / Manage Cases, you'll be taken to your Support Cases portal.
Here is a rundown of everything you can do in your Support Cases portal:
✅ Create a new case using the green +Create a Case button
✅ Click any open case to respond directly to our support team!
✅ Search & Filter your cases!
💡 Pro Tip
Use this microphone option to enable speech to text when messaging ChiroUp's support team!
How can I submit ideas for new ChiroUp features and vote on ideas from other users?
When you click Suggest Features & Vote, you be taken to the ChiroUpVote portal.
What is ChiroUpVote?
ChiroUpVote is your direct line to our development team. It’s a simple, transparent space where you can suggest new features, vote on ideas from fellow users, and tell us exactly how a tool would—or wouldn't—work in a real-world clinical setting.
When viewing the portal, you'll see 4 different feature statuses:
- Under Review: You’ve submitted an idea and our team is reviewing it for clarity, safety, and scope. We may lightly edit or combine it with similar ideas before it becomes visible to everyone for voting.
- Open for Voting: This idea is live. Everyone can see it, comment on it, upvote it, and help refine it. The most valuable and popular ideas rise to the top and help guide what we build next.
- In Progress: This request has been accepted and is now in our development queue. Our product and engineering teams are actively working on it.
- Completed: This feature has been built and released. It’s now available in ChiroUp.
Here is a rundown of everything you can do in ChiroUpVote:
✅ Submit a new feature request
- When you submit a New Request, your request will live under the Under Review status while our team reviews before opening the idea up to community voting.
- When you submit a feature request, it goes directly to our development team, where our product leaders review it. As we plan future enhancements, your ideas and suggestions are front and center in guiding what we build next. We can't promise timelines for implementation, but we do promise every request is thoroughly reviewed and considered by our team!
✅ View & Vote on Community Ideas
Head to the Open for Voting section of ChiroUpVote to explore feature requests from other members of the ChiroUp community. Vote on the ideas that would make the biggest impact on your clinic. Your feedback helps us prioritize the features that streamline your workflows and matter most to you.
To vote, just click the UpVote icon next to each feature!