Clinic statistics

Clinic Statistics is a valuable tool for monitoring the overall performance of the entire clinic, including assessment of clinical outcomes and patient satisfaction. Clinic statistics are all derived from post-care survey responses.


Where can I access Clinic Statistics? 

🔐 Only Admin users have permission to view the Clinic statistics.

To access Clinic Statistics, navigate to the Reporting tab located in the left-side panel. Select Clinic Statistics. 

 

What stats are shown in Clinic Statistics?

The data located within Clinic Statistics derives from all thirty-day Post-Care Survey responses. Let's break down each section:

Overall Outcomes 

- Total improvement: calculated from responses to question #1 on the post-care survey— “How much better do you feel as compared to initially?”

- Average # of visits: calculated from responses to question #2 on the post-care survey— "How many treatments have you received?"

- Likelihood to refer‍: calculated from responses to question #4 on the post-care survey— “How likely is it that you would recommend us to a friend or colleague?" 

- Net promoter score (NPS): calculated from responses to question #4 on the post-care survey— “How likely is it that you would recommend us to a friend or colleague?" 

  • NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. The resulting score can range from -100 to +100.
    • NPS = % Promoters - % Detractors
Promoter Neutral Detractor
9-10 7-8 0-6

 

Overall Patient Satisfaction

The overall patient satisfaction is calculated from responses to question #4 on the post-care survey— “How likely is it that you would recommend us to a friend or colleague?" 

 

Condition Statistics Chart

The condition statistics chart offers a comprehensive breakdown of the treatment record for each condition in the ChiroUp library, categorized by provider, based on prescribed condition reports. 

 

⚠️ The Outcome Tracker‍ must be turned ON for the provider statistics to populate. 

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