ChiroUp's Two-way Texting……Coming Soon! 

ChiroUp’s Two-way texting is available as a subscription add-on. Below, you'll find a quick breakdown of our Two-way Texting features, pricing, and usage.

ChiroUp’s Two-way texting makes patient communication fast, easy, and more connected, with everything built to be HIPAA and TCPA-compliant. 

• Send and receive text messages directly in ChiroUp
• Enhance appointment reminders by sending multiple text reminders 
  • One text reminder is included with your standard EHR subscription, and the Two-way Texting add-on gives you the flexibility to send multiple reminders. 
• Please note that Two-way Texting does not support mass messaging to patients.

Here's ChiroUp Two-way Texting Pricing Breakdown: 

• $99/month for up to 5,000 two-way text messages
• Overages: $0.02 per message
• Two-way texts include both messages sent by your clinic and messages received from patients.
• Texts that do not count against your 5,000-messages:
  • Appointment reminders (up to one text reminder per appointment)
  • Survey requests
• Additional texted appointment reminders sent beyond the first default reminder do count toward your 5,000-message allowance

A Note About Message Length and Usage: 

• A single SMS text message can contain up to 160 characters
• Longer texts are automatically split into multiple segments
• Patients will usually see the full message as one seamless text, but on the billing side, each segment counts as a separate message
• This means long messages are unlikely to be truncated, but they may increase your message usage and overage costs

Usage Tracking: 

• Message usage and overage alerts are visible in ChiroUp on your Subscription page. 
• Clinics can monitor totals in real time to avoid unexpected charges.
• Clinics can maximize the value of the included 5,000 messages each month by keeping messages concise, monitoring usage, and ensuring appointment reminders are reply-enabled.