ChiroUp's Two-way Texting……Coming Soon!
ChiroUp’s Two-way texting is available as a subscription add-on. Below, you'll find a quick breakdown of our Two-way Texting features, pricing, and usage.
ChiroUp’s Two-way texting makes patient communication fast, easy, and more connected, with everything built to be HIPAA and TCPA-compliant.
- Send and receive text messages directly in ChiroUp
- Enhance appointment reminders by sending multiple text reminders
- One text reminder is included with your standard EHR subscription, and the Two-way Texting add-on gives you the flexibility to send multiple reminders.
- Please note that Two-way Texting does not support mass messaging to patients.
Here's ChiroUp Two-way Texting Pricing Breakdown:
- $99/month for up to 5,000 two-way text messages
- Overages: $0.02 per message
- Two-way texts include both messages sent by your clinic and messages received from patients.
- Texts that do not count against your 5,000-messages:
- Appointment reminders (up to one text reminder per appointment)
- Survey requests
- Additional texted appointment reminders sent beyond the first default reminder do count toward your 5,000-message allowance
A Note About Message Length and Usage:
- A single SMS text message can contain up to 160 characters
- Longer texts are automatically split into multiple segments
- Patients will usually see the full message as one seamless text, but on the billing side, each segment counts as a separate message
- This means long messages are unlikely to be truncated, but they may increase your message usage and overage costs
Usage Tracking:
- Message usage and overage alerts are visible in ChiroUp on your Subscription page.
- Clinics can monitor totals in real time to avoid unexpected charges.
- Clinics can maximize the value of the included 5,000 messages each month by keeping messages concise, monitoring usage, and ensuring appointment reminders are reply-enabled.
Wondering if Two-way Texting is for you?
Two-way texting makes connecting with patients faster and easier. Save time on the phone managing reschedules, cancellations, and no-shows by sending a quick text instead.
Faster communication doesn’t just free up your team’s time. It can also help with long-overdue patient balances. Here’s what one clinic had to say after using ChiroUp’s Two-way Texting for just one week:
"I have already collected, in less than 1 day, outstanding bills from 12 patients that have not paid their bills in months!! I would email and mail their statements and hear nothing back. I [sent] the following text after emailing statements; ‘This is a message from Alta Mountain Chiropractic to let you know a statement has been emailed to you. If you would like to pay your balance with your card on file reply “YES” to this message. Thank you.’ And it has already helped with collections."
- Dr. Nathan Eldredge, Alta Mountain Chiropractic