Voiding payments permanently removes the payment from the system as if it was never recorded. Payments should only be voided if recorded in error.

Here's how to void a patient payment: 

1) Navigate to the payment you would like to void. From the patient record select the Transactions tab and then Payments. 

2) Click View payment. 

3) If the payment has already been applied to a purchase, you must first unapply the payment before you can void it. (If the payment is not applied to a payment you can click void now to void the payment). 

Otherwise, to unapply the payment, click Edit. 

4) Click Unapply payment(s). 

5) Select the purchase(s) from which you need to unapply the payment. Click Unapply All. 

6) After unapplying the payment, you will now be able to click Void to void the payment. 

7) The payment will now be labeled Voided in the patient's payment records.