What if my patient has an old login? 

Legacy access will remain available temporarily through the footer link. Patients should transition to the new password-free login experience moving forward.

My patient didn't receive a verification code. 

First, verify that the patient is entering the email address or mobile number on file with your office. If the information is correct and the code still isn't received, contact support@chiroup.com.

What if the patient's email address is not on file?

Patients can sign in using either their email address or mobile number, provided one is associated with their account. If neither is available or current, update the patient's contact information in your office records.

Can patients use a mobile number instead of an email?

Yes. Patients can use either the email address or mobile number associated with their account.

A husband and wife share the same email address. What happens?

After verification, patients sharing contact information will be prompted to identify themselves before accessing their care plan.