HealthCom is ChiroUp's exclusive patient app, giving patients a convenient way to stay connected with your clinic between visits. Logging in is easy - the only info your patient needs is either their mobile number or email— no password required!! But, if challenges arise, this article walks you through common troubleshooting steps. 

What if my patient has an old login?

Legacy access will remain available temporarily through the footer link. Patients should transition to the new password-free login experience moving forward.

My patient didn't receive a verification code.

First, verify that the patient is entering the Email or Mobile number on file with your office. If the information is correct and the code still isn't received, contact support.

What if the patient's email address isn't on file?

Patients can sign in using either their Email or Mobile number, provided one is associated with their account. If neither is available or current, update the patient's contact information in your office records.

Can patients use a phone number instead of email?

Yes. Patients can use either the Email or Mobile number associated with their account.

A husband and wife share the same email address. What happens?

After verification, patients sharing contact information will be prompted to identify themselves before accessing their care plan.