If a claim has been rejected either by the clearinghouse or the payor, you will need to regenerate the claim in ChiroUp. 

Here's how to regenerate claims: 

1) Select the Billing tab located in the left-side panel and navigate to Claims. 

Note: Only claims within the Rejected status can be regenerated. Claims in the Submitted, Received, and Denied status can be switched manually to Rejected status. 

2) Either select individual claims or a batch of rejected claims to work. 

3) After opening up a claim, select your claim generation form type. 

Users can regenerate claims in three different forms: 

• Original: generate if the payor did not receive the original claim or if the payor specifically requests it in their rejection code
• Replacement: generate if an element of data on the original claim was not originally sent or needs to be corrected
• Voided claim: generate to eliminate the previously submitted claim when identifying elements change

Additionally, enter the Payor Claim Control #. This number is found at the bottom right corner of the claim screen. 

4) You can then either re-test or submit the claim. 

5) After submitting the claim, a new claim form will be downloaded and the claim will move back into Submitted status. 

If you use TriZetto Integrated Clearinghouse, then your claim will automatically send to TriZetto!