If you receive a paper remittance (ERA) in the mail and need to enter those details into ChiroUp, you can follow the process for manually entering an ERA. This article will walk you through how to enter an batch response (multiple patients or dates of service). If your ERA contains only one remittance for one patient and date of service, you'll want to follow the process for manually entering an individual ERA.
Here's how to enter a manually enter batch ERA response:
1. Navigate to the Billing tab located in the left-side panel. Select ERAs.
2. Click the green + ERA button.
3. Start entering your ERA details by entering the Payment Information.
- Payor: the payor of the payment
- Check #: the number on the check, or any number that identifies the payment
- Remit Amount: the total payment amount received
- Payment Method: how you received the payment
- Remit Date: the date the payment was received (this is the date that this payor payment will show on your Payment Collection Report)
Click Save to save the payment information.
4. Begin associating specific claims to this ERA by clicking + Claim
5. Search for and select the patient/DOS claim to associate with the ERA.
6. Indicate the payment amount and the processed status for that specific claim (patient/DOS).
7. Next, enter adjustments for each service line.
ChiroUp will automatically fill in some details for you, such as the Allowed Amount from your Billing codes database. It will also populate your first adjustment (CO) with the difference between the Billed Amount and the Allowed Amount in the Amount field.
Enter the amount paid for each specific code into the Paid field. When you do so, ChiroUp will auto-populate your next adjustment group with the amount that is the difference between Paid and the CO Adjustment Amount.
Enter your Group Code for the second adjustment group (likely, PR for Patient Responsibility), the reason code (likely, deductible, coinsurance, or copayment amount), and then confirm the amount for that group code.
💡Pro tip: ChiroUp will not allow you to save your ERA if the entire billed amount is not accounted for. The Paid amount + Adjustment amounts must equal the Billed amount. You'll know everything is accounted for each service item when the box turns green.
8. Repeat for each service code on the claim.
9. After entering payment and adjustment amounts for each service, review the Balance Summary. Click Save & Process.
10. You'll see your saved claim associated with the ERA. Proceed with entering additional claims to the ERA batch until all claims on your ERA have been added into ChiroUp.
11. After adding all claims, click Save to close out of the editing screen and proceed with posting.
Watch video demonstration below: